Cancellation policy

Cancellations

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

You can cancel an order that has not yet been fulfilled within 24 hours. Once the order is fulfilled you cannot cancel the order. f you would like to return the order after receiving it, then you may follow the instructions provided in our returns policy section.

 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries. 

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. 

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 

See our returns policy for more details on returns and refunds.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a full or partially paid pre-order that has not yet been fulfilled within 24 hours. If the order has been fulfilled, then you cannot cancel the order. If you would like to return the pre-order after receiving it, then you may follow the instructions provided in our returns policy section.

 
Try before you buy
We do not offer try before you buy products. See our damage policy for more details.