Processing Time

All products are made to order so please be aware of the 7 business day processing time. Northern Star is currently run by a small team so please be patient as we make and send out your order. Thank you!

International Shipping

Packages shipped through International shipping can take up to 6 weeks to arrive depending on the weather and how far you are from the United States.

Wrong Address/Address Change

Before placing your order, please be sure to double check that your name and address are correct. If you have submitted the wrong information, please reach out to northernstarshoppe@gmail.com before the order has been processed and shipped out. Once the package has been shipped out, changes cannot be made. No refunds will be issued for orders sent to the wrong address.

Why did my order not come with tracking?

All orders, with the exception of the snail mail subscription, are shipped out with tracking. If you did not receive an email confirmation that your order has been shipped out then your order is still being processed. If you received the shipping confirmation without a tracking number, please reach out to northernstarshoppe@gmail.com for assistance.

My order has not arrived.

Sometimes the shipping carrier does not scan packages which can be very frustrating. If your package does not arrive and you have waited past the estimated shipping time, please reach out to USPS. We are not responsible for lost mail so please be sure to reach out to USPS to file a lost package claim.

My package was stolen.

We are not responsible for stolen mail so please reach out to USPS and file a stolen package claim.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at northernstarshoppe@gmail.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. A return shipping label will not be provided.

You can always contact us for any return question at northernstarshoppe@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photo and video evidence must be provided.

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (such as special orders or personalized items), used products, damaged products (this includes glass cups that have been washed in a dishwasher), and products that have been in your possession after the return window closes. Please get in touch if you have questions or concerns about your specific item or order. 

Unfortunately, we cannot accept returns on final sale items, gift cards, or snail mail subscriptions. You can skip or cancel your snail mail subscription through your order portal.

Exchanges
We do not accept exchanges at this time.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at northernstarshoppe@gmail.com.

Wholesale

For more information on pricing and what products are sold for wholesale, check out the WHOLESALE section.

Cancellations

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

You can cancel an order that has not yet been fulfilled within 24 hours. Once the order is fulfilled you cannot cancel the order. f you would like to return the order after receiving it, then you may follow the instructions provided in our returns policy section.

 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries. 

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. 

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 

See our returns policy for more details on returns and refunds.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a full or partially paid pre-order that has not yet been fulfilled within 24 hours. If the order has been fulfilled, then you cannot cancel the order. If you would like to return the pre-order after receiving it, then you may follow the instructions provided in our returns policy section.

 
Try before you buy
We do not offer try before you buy products. See our damage policy for more details.